An Associated Degree in Business Administration or related discipline. Three years of directly related progressively responsible job experience in a customer service function is required. Work experience in a call center environment is desired. Knowledge of transit services and operating policies within MARTA is desired. Must be proficient in the use of a personal computer and possess excellent interpersonal and communications skills. Knowledge of the Americans with Disabilities Act (ADA) and experience in the use of automated reservations and scheduling systems highly desirable. In lieu of educational requirement, directly related work experience may be substituted on a year for year basis.
INTERVIEW SELECTION PROCESS Successful candidates that meet the minimum qualifications may continue in the assessment selection process by demonstrating one or more components; knowledge, skills, abilities in job related areas and it may include exercises such as role playing scenarios, customer service and proofreading assessments. An Eligibility List will be established to fill any future vacancies that may occur within the next 6 months.